We're always pleased to hear from our customers.

RC was quite direct:

I deal with auctions all round the country and yours is without doubt the most helpful & professional service I have come across. Many thanks.

F says:

We were surprised at the auction list you sent of our items that were for sale as when we were at the auction we missed a few items that had sold and hadn't realised they were ours!! That would only have added to the excitement at the time. We were very impressed with how it was all dealt with so efficiently and you had such a high sale rate also. Thanks for your help and advice.

MM was pleased with the price reached for his table:

Just to let you know I received your cheque for £**** and have paid it into my bank. Thank you again for your time and efforts.I very much appreciated your time and efforts and was delighted the table you showed us fetched such a fantastic price. What a piece! Maybe when we're down in the area, we'll pop into Winchcombe and visit your new premises.

EC got a fantastic surprise when we called.

"Nicholas, Hi again, When you phoned I was half asleep in a hammock in the garden! Results are fantastic, thank you, what a great sort out!! that will pay for *****'s 60th and the new boiler! from an Ecstatic *******"

MH found our service more than satisfactory:

"I must congratulate you on the speed of your reply re results. You are extremely efficient and I did so much enjoy meeting you even if my items weren't so valuable. I shall certainly recommend you to my family and friends in Cheltenham."

A regular customer writes:

"Many thanks for such a prompt email - we're very pleased with the result and amazed that the two Wedgwood pieces achieved the price they did. "

Mr DW was pleased with our service:

"Thank you for the mail, the sale has now completed without issue and although sad to see the family home sold it was time to move on.  I did manage to visit 19 D******* after your team attended and was very pleased with the result, left clean and tidy."

Mr DG writes:

Dear Nick,
Thank you again for managing the successful sale of these items, I am particularly pleased with the results of the sale of the rug.

Another customer writes:

Thanks for your professionalism. It is most appreciated.

Mr PM from Newcastle wrote:

Thank you again for your swift response.  I am arranging for the  items  to be returned to you forthwith.  Thank you for your consideration and you can be sure it is much appreciated.  I have worked in an auction house for a number of years on selected sales in Newcastle upon Tyne and it is gratifying to know that we are not the only ones who act honorably when the need arises!

Mrs. M asked for help clearing a loved one's possessions:

At a very sad time you made it very easy to decide what to auction. Enjoyed the actual auction very much and hopefully will be a buyer next time.

Miss H. writes about our service:

We have found British Bespoke to be friendly, helpful, flexible, efficient and knowledgeable.  We used them to do a partial clearance (of furniture rather than everything), and for auctioning items (including furniture) from the house.  They were knowledgeable about what really has value at auction, and the auction proceeds outweighed the costs of the clearance.  They were easy to talk with, happy to visit to value (and even to collect small auctionable items) for free (we were 15-20 miles away).

After we sent some photos detailing the condition of some stamps we had in one of our auctions, Mr. A wrote:

Hello Nicholas

The quality of the pictures are quite good, far better that a lot of others I get, so a pat on the back is in order!!!

I have been a collector most of my life (Getting on a bit now) so it comes naturally when looking at stamps. Example, the 1d black is dirty and has a crease down the left hand side and only has three average margins, although it has a black MX it all leads to a deduction in the value, a lot of the 1d reds are damaged or torn these are worthless. Anyway I won’t bore you any more. Just to say many thanks for your time and for accepting the bids. If in the future you get any more GB then I will be most grateful of you would let me know.

Mr. G. in Romania writes:

l will express my admiration and consideration for yours professionalism. Thank you and l wish all the best. P.S. Thanks for the gesture made by Mrs.Sheena personnel to pack all goods.

This customer appreciated the trouble we take:

Dear Nicholas

Many thanks for the photocopied items from the originals sent to you by Mrs W-H.

She told me that she would be sending these to you for photocopying - no doubt not part of your usual services - so very much appreciated.

Best regards

John

Mr I., of Oxford, placed a commission that was ultimately outbid, but he writes:

Dear Mr Granger,

I did not win this lot, though I was on hand on the telephone, just in case your estimate was somewhere close.  The price, although probably justified was too strong for me.  I just wanted to thank you- not only for a very positive report on the book, but more generally for your company's service.  All three people I dealt with, you included, were just so polite, friendly and helpful.  An unsuccessful, but pleasant experience. It must be a wonderful firm to work for!

I hope you will have more interesting books and that I will have another opportunity to buy something.  I look forward to it.

Kind regards,

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